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Announcement: National Do Not Call List Effective September 30, 2008
As of September 30th, 2008, the National Do Not Call List (DNCL) becomes effective in Canada. This means that consumers will be able to register on the DNCL which will prevent telemarketers from calling home, cell and fax numbers that someone has registered.
Telemarketers have 31 days to remove consumers from their lists after they register on the DNCL. Those registered consumers will be able to file a complaint if they are still receiving calls after the 31 day grace period.
For telemarketers, these new rules mean:
- that you cannot contact those consumers who have registered on the DNCL;
- maintaining their own do not call lists; and
- registering with the Do Not Call List.
These rules apply to all persons who make calls or send faxes to sell a product or service, or to request donations. Calls made for the purposes of market research, polls or surveys are not considered telemarketing calls and are exempt.
Exemptions to the new DNCL include:
- registered charities seeking donations;
- newspapers looking for subscriptions;
- political parties and their candidates, and
- companies with whom consumers have an existing commercial relationship.
- Telemarketing calls and faxes sent to businesses are also exempt.
Penalties for violating the new DNCL rules include fines up to $1,500 for an individual and up to $15,000 for a corporation, for each violation.
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For more information:
Visit the Canadian Radio-Television and Telecommunications Commission